Once your order ships, you will be sent an email containing tracking information. If you can't find the confirmation email in your inbox, chances are it's in your spam folder.

• To track your order, you can click <HERE> to enter the inquiry page and fill in your Tracking Number for inquiry.
• You also can send us an email at service@lovelykayley.com (with order number & order status) and we'll check it for you!

Tracking updates can be delayed when the parcel is held up by force majeure like flight arrangements, weather conditions, strikes and other external factors, or going through local customs clearance procedures.

Once the order is shipped, an email with a tracking number will be sent to your order email address.

If you haven't got your shipment notification email:

• Please check if the email address is wrong.
• Please check to see if the email ended up in your spam folder.
• Please check the status of your order in your account to see if it has been shipped.

If you still can't find the email, feel free to send an email with your order number & reason to our Customer Service Department at service@lovelykayley.com.

If you didn't receive your item(s):

• Please check if the address information of your order is incorrect.
• Please contact the courier company for more details.
• Please check your mailbox or ask your neighbors if they have received the parcel on your behalf.
• Please wait for another 48 hours. Packages may show delivered up to 48 hours before arrival in rare cases.

If you haven't received the item in 3 business days after your order is shown delivered, feel free to send an email including reason, your order number and product name to our Customer Service Department at service@lovelykayley.com.

An order may be returned to sender or refused for one of the following reasons:

• The address is invalid or there is missing information.
• The carrier is unable to deliver your package.
• The order is refused by the customer at time of delivery.

Please note that we do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.

• If your order has not been shipped, please email us at service@lovelykayley.com describing the issue in detail, including the change reason, along with your order number and product name. We will assist you with your request ASAP.
• If your order has already shipped, we're unable to change any order information for you.
• We have different solutions for different responsibilities. Please refer to Returns & Refunds for details.

• If your order has not been shipped, please email us at service@lovelykayley.com describing the issue in detail, including the cancel reason, along with your order number and product name. We will proceed with your order cancellation request immediately.
• If your order has already shipped, we're unable to support your cancellation request. You can request a return after receiving the package. Please refer to Returns & Refunds for details.

Please email us at service@lovelykayley.com describing the issue in detail, including your order number and product name. If the items in your package are damaged, or missed, or you received incorrect items, please register with us and provide photos. Please keep the image below 2MB.

The more complete information you provide, the sooner we can process the issue.

If you are not satisfied with the item within 30 days of receiving it, you could request a return or refund. For more details, please refer to Returns & Refunds.

You are responsible for ensuring that any products you order comply with your local country's import rules and regulations.

The duty fees depend on what country you are receiving the goods in.

• You do not need to pay the tax if you are in the following countries:

UNITED STATES, UNITED KINGDOM, AUSTRALIA, CANADA, EUROPEAN COUNTRIES, NEW ZEALAND.

• If you are in other countries, tax is a complex issue, because it depends on what country you are receiving the goods into. Some countries are easy to import into and have few restrictions and no taxes. Other countries are ultra-restrictive and have high taxes. Before you start importing bigger quantities of products to your country, you'll need to research what the laws and practices are in your country.

We accept PayPal, AMEX, Apple Pay, Diners Club, Discover, Mastercard, and Visa as forms of payment.

We display all prices in U.S. dollars.

Thanks for your affection! Reach out to us at service@lovelykayley.com, and we'll follow up with more details if necessary.

Once we receive your email, we strive to respond with a human reply as quickly as possible, typically within 24-48 hours on business days. However, if you have not received a response after 48 hours, we suggest you follow these steps:

• Check your spam/junk folder to see if the email may have been filtered there.
• Whitelist our email address to ensure that it is recognized as safe by your email provider.
• Reach out to us through our social media channels.