Tie-Shoulder Open-Back Ruched Midi Dress

Standard Shipping

A shipment takes 7-14 business days to arrive, please refer to the table below for various shipping times to international destinations.

*Generally, once you have placed your order, it will take 3 business days for warehouse processing time for the total delivery estimates before it ships out.

*In special cases, such as stock shortages of popular items, national holidays, etc., it will take 5-10 business days. 

*The shipping time starts from the date of shipping, rather than the date of order. The actual delivery date may be affected by flight arrangements, weather conditions, and other external factors, regarding a potential delivery delay due to the impact of COVID -19.

About Tax

Taxes are included in the price if you are in the United States, Canada, United Kingdom, Australia, Germany, France, Italy, Spain, New Zealand, Andorra, Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden. Please note that all packages are shipped from the LovelyKayley warehouse. Except for the countries we mentioned above, in other countries, our goods are not taxed, so import duties may occur depending on your country's customs and shipping method. You can check with your local customs office for more information.

If you are not satisfied with the item within 30 days of receiving it, you could request a return or refund. If you have any questions, feel free to contact us at  service@lovelykayley.com We will provide you with the sincerest service and solve your problems and confusion.

THE SOLUTION

Detailed steps to submit a return request

Click account.lovelykayley.com, or go to the refund policy, and then request a return.

1. Log in to your account:

• In the Email field, enter your email address, and then click Continue.
• In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
• Go back to the online store, and then enter a six-digit verification code.

2. Click the order that you want to submit the return for.
3. If your order has more than one item, then select the items that you want to return.
4. Select a return reason and add a note for the store.
5. Click Request return.

If your return request is approved and requires shipping, then you receive an email with shipping instructions. After the product is returned, you receive a refund.

Please email us at  service@lovelykayley.com describing the issue in detail, including the return reason, along with your order number and product name. If the items in your package are damaged, missed, or you received incorrect items, please register with us and provide photos. Please keep the image below 2MB.

Different solutions for different responsibilities

1. If the issue is caused by LovelyKayley, we will allow a return of the item to our warehouse and provide either a refund or an exchange. Upon receiving the returned item, we will either offer compensation or ship a replacement item free of charge.

2. If the customer is responsible for the issue, such as having ordered an incorrect size product or simply wants to exchange the item, we can also allow a return. The customer is responsible for the shipping fee for an exchange, and we will refund the original product cost upon receiving the returned item. All shipping fees are non-refundable.

NOTES ABOUT WARRANTY

Condition

It is important to note that all item(s) must be unworn and in the original condition with the original packaging and all tags attached. Any garments that appear to have been worn, washed, or altered in any way will not qualify for return /exchange /refund.

Eligibility

The following items can’t be returned or exchanged: swimwear, lingerie, earrings, and clearance items. Our warranty does not apply to the above products. However, if you feel you have any questions, you can still contact us.

We are not responsible for failed deliveries due to incorrect addresses provided at checkout. We offer a cancellation service for these orders with a $7 cancellation fee, provided the parcel is returned to the sender and not delivered in error.

THE TIME REQUIRED

1. You have a 30-day window to decide whether an item is suitable for you.  If you have a problem, please email us within 30 days of receiving the item. We cannot accept requests for return /exchange /refund requests for orders that exceed this timeframe.

2. For returned items or items for exchange, we will need 3-6 business days upon receiving your item(s) to process the solution.

WHERE IS MY REFUND?

For items that require a refund, your refund will be issued in the form of the original payment, such as the credit card used for the order. The refund time frame is as below:

1. If you paid by credit or debit card, refunds will be sent to the card-issuing bank between 7-14 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

2. If you paid by PayPal, refunds will be sent to PayPal account Up to 48 hours after receipt of the returned item or cancellation request. Please contact the online payment providers with questions about when the refund will be posted to your account.

Attention

• If you haven’t received a refund yet, please double-check your bank account first.
• Then contact your credit card company, it may take some time for your refund to be officially posted.
• Next, contact your bank. There is often some processing time before a refund is posted.
• If you have done all the above but still haven't received a refund, please email us at service@lovelykayley.com

*Customers will be responsible for return shipping costs that are nonrefundable.

If you have any questions, please feel free to email us at  service@lovelykayley.com. We will actively listen to our customers' opinions and strive to bring a better shopping experience to you.